Here we collect some questions of the customers and try to give some suggestions of us, maybe not perfect, but hope it would be useful to you:

Q:  Does Ld20 work on carpet?

  A:  Yes, Lejoy LD20 designed with big wheels, which works good on carpet, and certainly, the if the carpet is thick and with long-pile, the robot running speed will be decreased.  And more, if you want the robot to cleaning carpet, please use big dust box for cleaning, water tank for wet mopping not suggested on carpet.

Q:  How long does the battery last?

  A:  Battery capacity of Lejoy LD20 Orville is 3200mAh Li-ion, with one time full recharge (around 5 hours) , the robot can work 90~110 minutes, (estimated 100-120 sqm house) , when battery level is low, it will go back to the charge station automatically. 

Q:  Does it have a map? To know where it has been and where it has not been?

  A:  Yes, the LD20 is available for Lejoy Home App control (you can download in google play or app store, and search Lejoy Home), in the APP, you can see the cleaning maps of the robot and in the map record, you can see all cleaning records of the robot.  

Q:  How often is it recommended to change the filters? Does it have any notice?

  A:  Generally speaking, you need to change the HEPA filters every month, but also depends how often you use the robot, if every day, yes, a month you need to change it. We suggest you check the filter status in certain time, if it is too much dirty, it will affect the robot suction power.

      And sorry to say that it has no notice in the app for you to change the filters.

Q:  Would you be so kind to tell me if this vacuum cleaner can lift two-centimeter-thick carpet?

  A:  Yes, it can run across the two-centimeter-thick carpet, but as I mentioned in question 1, the speed of the robot will slow down. And normally, after carpet cleaning, better cleaning the dust box, as our experience, dust or debris in the carpet can easily fill the dust collect box.  

Q:  Will you provide spare parts or accessories? 

   A:  Yes, in standard package, we provide 1 pair extra side brush and 1 extra HEPA filter. If you need more parts or accessories, please come to our online store or amazon store to have more choice.

Q:   Does it support Alexa or Assistant control?  How to use it?  

   A:  Yes, the LD20 support Alexa and Google Assistant voice control, you need to download our Lejoy Home App in google play store and App store, and add search “Tuya Smart” and add it into the Alexa Skill, rename your robot, and then you can control the robot through Alexa/ Assistant. 

Q:  Does the robot scrubs the floor or only sweeps and vacuums? 

   A:  Yes, the Lejoy LD20 has water tank for wet mopping, it can do sweeping and mop together.  Need to use water tank combo dust box, put in water, and paste mop cloth to use. And we don’t suggest you use mop function on carpet area.

Q:  Does it has a filter? And is it washable?

   A:  Yes, it has HEPA filter and primary filters inside, you can wash both of them, but please note: don’t use brush to cleaning the filters when you are washing it, and do not wring out the filter after washing, just put it in cool and dry place until it is ready

Q:  Difference between the two models? 

   A:   Both GR30 and LD20 can be controlled with Lejoy Home App and Alexa/ Assistant voice control, the only difference between two of them is: LD20 is laser mapping and GR30 is gyro navigation. In the APP, LD20 has more flexible control than GR30, such as: set no-go zone, area cleaning, spot cleaning etc.

The End. 

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