Questions and Answers of GR30 - Part 1 - Q1 - Q10
- 05 Nov, 2020
As many customers focus and submit some questions to us, here we pick up some of the mostly asked and give our comments for your reference:
Q: How does Lejoy GR30 work?
A: Lejoy GR30 is a gyro navigation robot vacuum cleaner plus excellent algorithm to ensure the robot works in better efficiency. It is easy setting and operating, with a new item you get, please install the side brushes correctly and place the charge station again the wall, then switch on the robot, start cleaning by press the “power” on robot body or use a remote control. It can start cleaning automatically.
Q: Where to buy your robot vacuum cleaner?
A: Well, we have all our items selling in our ecommerce store or amazon online store, please search our brand “Lejoy GR30” or “Lejoy LD20” robot vacuum cleaner, then you can find us.
Q: How do you make the fulfillment?
A: If you are in the United States or Europe, when the amazon fulfillment available, we will use amazon, if you are out of this area, we will use DHL or other express service for a fast delivery.
Q: Are your robot vacuum cleaner any good?
A: Well, for most of the robot vacuum cleaner, it can only be suggested for daily cleaning, once you have set the schedule for the robot, it will start cleaning automatically, no need to take care of it. It not suggested for heavy dirty floor or outdoor cleaning. If you use it correctly, it will be a good helper for the house chores.
Q: Would you be so kind to tell me if this vacuum cleaner can lift two-centimeter-thick carpet?
A: Yes, it can run across the two-centimeter-thick carpet, please note, the speed of the robot will slow down. And normally, after carpet cleaning, better cleaning the dust box, as our experience, dust or debris in the carpet can easily fill the dust collect box.
Q: Will you provide spare parts or accessories?
A: Yes, in standard package, we provide 1 pair extra side brush and 1 extra HEPA filter. If you need more parts or accessories, please come to our online store or amazon store to have more choice.
Q: Does it support Alexa or Assistant control? How to use it?
A: Yes, the GR30 support Alexa and Google Assistant voice control, you need to download our Lejoy Home App in google play store and App store, and add search “Tuya Smart” and add it into the Alexa Skill, rename your robot, and then you can control the robot through Alexa/ Assistant.
Q: Does the robot scrubs the floor or only sweeps and vacuums?
A: Yes, the GR30 has water tank for wet mopping, it can do sweeping and mop together. Need to use water tank combo dust box, put in water, and paste mop cloth to use. And we don’t suggest you use mop function on carpet area.
Q: Does it has a filter? And is it washable?
A: Yes, it has HEPA filter and primary filters inside, you can wash both of them, but please note: don’t use brush to cleaning the filters when you are washing it, and do not wring out the filter after washing, just put it in cool and dry place until it is ready
Q: Why use robot vacuum cleaner?
A: This is a good question, for most people, daily cleaning floor sometimes annoying and takes too much time on it. With the robot vacuum cleaner, after you set the floor and robot correctly, you never need to worry about floor cleaning, especially the robot with wet mopping. All you need to do is the clean the dust box on time, and add water for wet mopping, change the filters on time. It greatly save your time on home chores.